Return & Exchange

30-day Return Policy

We want you to feel comfortable and confident shopping at Eamti, which is why we offer a 30-day return and exchange policy. If for any reason you are not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days of the delivery date.

  • Customer will be responsible for return shipping costs.
  • Refunds will only be granted when returned items are in our possession.


Return and Exchange Conditions

1. Unauthorized returns will not be accepted.

2. Returns cannot exceed 30 days from the date of receipt of the original order.

3. All items must be returned as is, with no scratches or signs of wear, and must not be resized or altered in any way.

4. When returning or exchanging goods, the customer must use the shipping method with tracking function. Returns or exchanges that are not tracked will not be processed.

5. When returned, any promotional gifts received must be included with the returned item. Otherwise, the retail price of the promotional gift will be deducted from the refund.

Note: Please do not send returns to the address on the package. This is not our return address and will affect the processing of your return.

Non-refundable items

1. The final sale item is not eligible for refund, exchange or resizing.

2. "Personalization" items, stone color, metal and chain length, etc. selected according to your personal preference are not refundable. Eamti will charge a 30% exchange fee.

3. Special order items such as custom sizes and colors are non-refundable. (Custom sizes are sizes available for an additional $20). Eamti will charge a 30% restocking fee in exchange for special items.

4. Items without jewelry tags or that have been worn, damaged or altered will not be returned and will be returned to the customer at the customer's expense.

5. Items that are worn or sent to you as a replacement/exchange are not refundable.

Cancellation & Changes

We begin production of your personalized item immediately after your order is processed. As each product is uniquely created for you, we offer the following cancellation and modification options:

Cancellation Time Frame for Personalized Orders:

  • You may cancel your personalized order within 2 hours of placing it by contacting our customer care team. 
  • Please note: Cancellations after the 2-hour window will incur a 30% material and processing fee due to production costs already incurred.

Order Changes:

  • If you need to make changes to your order before it ships, there’s no need to cancel it. Within 24 hours of placing it, simply reach out to our customer service team, and we will assist in modifying your order to match your preferences.

Cancellation for Non-Customized Products:

  • Non-customized products can be canceled within 24 hours of placing your order.
  • Please note: After 24 hours, will incur a 30% material and processing fee due to production costs already incurred.

To cancel or modify your order, please contact our customer team assist@eamtijewelry.com.

Return Instructions

To send your item(s) back to us for a return please follow the instructions listed below:

1. Please email at assist@eamtijewelry.com for return authorization and support. Unauthorized returns will not be processed.

2. Package all your items securely so it is a one unified package ready for delivery.

3. Inside the package please include the following:

  • Full Name
  • Order Number
  • All original packaging sent to you by Eamti Jewelry
  • Small Note that says refund

    4. When sending items back to us we always advise to send them using services that provide tracking information and insurance. We don’t guarantee that we will receive your returned item. If your item gets lost in transit we cannot be accountable for that.

    Please Note: You should NOT indicate on the package that it contains jewelry, diamonds or other luxury-related items, as this invites theft.

    Refund

    Returns will be processed within 7 days of receiving your package. Refunds will be issued to your original payment account or as a store credit at your request. Within 15 business days of receiving your returned jewelry item.

    Caution

    * If you wish to have a refund returned to your original payment account, please contact one of the Eamti representatives for authorization.
    * Shipping before discount will apply and is non-refundable. While you may have experienced free or undervalued shipping, we do cover the original shipping cost on every order. Therefore, we do not refund our original shipping charges.

    Eamti will reimburse return shipping following cases.

    1. The customer received the wrong item.

    2. The item is broken, defective or incorrectly engraved. (For broken or defective items, customers must contact Eamti within 48 hours of receiving the order.)

Address: FLAT/RM 7022, BLK D, 7/F, TAK WING IND BLDG, 3 TSUN WEN ROAD, TUEN MUN, HONG KONG